This problem can happen if:
The installation was interrupted either because of an existing antivirus or some existing infection
The drivers are not installed in the correct manner or are corrupt because of an existing infection
The Windows user who is installing the TechGenie app, doesn’t have admin rights on the system
In order to fix the problem, you will need to follow the steps below.
Important: This section, method, or task contains steps to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.
Step 1: Check internet connection.
Step 2: Check iYogiTechGenieSecurityCenter service, whether it’s running or not.
Step 3: If Security center service has stopped, try to manually restart the service. Check updates.
Step 4: If the service cannot be restarted, check for any existing antivirus software or traces of a previously installed antivirus in the registry. If yes, completely remove the antivirus from the system and its traces from registry. Restart the system and check updates again.
Step 5: Check for hidden devices/drivers related to a pre-existing antivirus application in device manager and remove them.
Step 6: Restart the system and check the service again. If running, check updates.
Step 7: Open cmd with admin rights and run the following 3 commands:
sc query bdfndisf
sc query bdfsfltr
sc query bdfwfpf
Step 8: If any of the above commands, reports state as “Stopped”, try to manually start the driver using “sc start” command. Check updates again.
Step 9: Go to registry location “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services”. Check if following three keys exists under this location:
Step 10: If yes, Check for image path for all these keys (REG_EXPAND_SZ key with the name “Image Path” on the right hand side), go to the location mentioned in Image path and check if the file actually exists at this location.
If no, Uninstall and reinstall TechGenie and check updates.
Step 11: Check the event viewer.
Step 12: If still doesn’t work, go to %programdata% (Win vista, 7 and 8) or /appdata (Win XP). Go to “Error log” folder and check the latest error log (.xml) file.
Analyze the first few lines to check for the cause of error (e.g. AVAdapter.dll cannot be found or is not a valid win 32 application). Pick the file or take a screenshot as it can be of use to the developer.
Step 13: Try uninstalling and reinstalling VC++ redistributable 2010 from customer’s system. Restart the system.
Step 14: Download VC++ redistributable 2010 from Microsoft’s website and install it again. Restart again. Check the updates.
Step 15: Uninstall and reinstall .net framework 4.0 extended and client profile from customer’s system. Restart the system.
Step 16: Reinstall .Net 4.0 from Microsoft’s website. Restart and check again.
Step 17: If it still doesn’t work, give us a call on our toll free number.