Protect your family and your identity from all incoming Internet threats with TechGenie Real Time Protection. Geared toward offering you complete network defense, the software tool utilizes industry leading network protection technologies to keep even the most potent Internet threats at bay. In case, TechGenie scan, update and real-time are not working and all the related services are stopped, follow the steps below:
Step 1: System has not been restarted after installation.
Step 2: An existing antivirus product/ traces of antivirus product exists.
Step 3: Check internet connection.
Step 4: Check iYogiTechGenieSecurityCenter service, whether it’s running or not.
Step 5: If Security center service is stopped, try to manually restart the service. Check updates.
Step 6: If the service cannot be restarted, check for any existing antivirus software or traces of a previously installed antivirus in the registry. If yes, completely remove the antivirus from the system and its traces from registry. Restart the system and check updates again.
Step 7: Check for hidden devices/drivers related to a pre-existing antivirus application in device manager and remove them.
Step 8: Restart the system and check the service again. If running, check updates.
Step 9: Open ‘cmd’ with admin rights and run the following 3 commands:
sc query bdfndisf
sc query bdfsfltr
sc query bdfwfpf
Step 10: If any of the above commands, reports state as ‘Stopped’, try to manually start the driver using “sc start” command. Check updates again.
Step 11: Go to registry location ‘HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services’. Check if following three keys exists under this location:
Step 12: If yes, check for image path for all these keys (REG_EXPAND_SZ key with the name ‘Image Path’ on the right hand side), go to the location mentioned in Image path and check if the file actually exists at this location.
If no, Uninstall and reinstall TechGenie and check updates.
Step 13: Check the event viewer.
Step 14: If still doesn’t work, go to %programdata% (Win vista, 7 and 8) or /appdata (Win XP). Go to ‘Error log’ folder and check the latest error log (.xml) file. Analyze the first few lines to check for the cause of error (e.g. AVAdapter.dll cannot be found or is not a valid win 32 application). Pick the file or take a screenshot as it can be of use to the developer.
Step 15: Try uninstalling and reinstalling VC++ redistributable 2010 from customer’s system. Restart the system.
Step 16: Download VC++ redistributable 2010 from Microsoft’s website and install it again. Restart again. Check the updates.
Step 17: Uninstall and reinstall .net framework 4.0 extended and client profile from customer’s system. Restart the system.
Step 18: Reinstall .Net 4.0 from Microsoft’s website. Restart and check again.
Step 19: If it still doesn’t work, give us a call and get instant tech support.